– see Returns Page for unused item returns, wrong size ordered, wrong colour etc.
Warranty Period
12 months. LeatherStraps.com.au warrants their products against manufacture defects for a period of 12 months from date of receiving order.
Australian Consumer Law
Goods purchased from LeatherStraps.com.au come with guarantees that cannot be excluded under Australian Consumer Law regulated by the ACCC.
Covered under Warranty
You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Not Covered under Warranty
General ‘wear and tear’ is not covered under this warranty.
Damage by user or from reasons out of our control will void any guarantee.
Water damaged leather or skin is not covered.
Breakage due to excessive over tightening is also not covered – see fitting guide.
Animal leather and skin is a natural product. Leather is not uniform in nature and may have visible fight marks, barb wire marks etc that are expected (depending on model of strap) and are not covered under this warranty.
Leather will also change colour over time and therefore discolouration is not covered.
Stretching, cracking and fraying is also a natural aspect of leather and is not covered.
Damaging strap by fitting incorrect strap lug width to watch is not covered under this warranty. We recommend having a jeweller or watchmaker measure lug and fit the correct size strap for you.
Warranty Requirements / How to Return – contacting us prior to making a claim is no longer required
- Return defective item to us (see address below)
- Include your name and order number.
- Provide a copy of your invoice if possible (not mandatory if you cannot access a printer)
- State if you would prefer repair, refund or replacement (if in stock).
- Pre-paid return labels available – simply ask Rob for a return label and/or QR code to download and print yourself or Aus Post can do this for you – see contact us below
Items must be returned before a refund can be initiated.
If requested, we will email you a pre-paid return postage label for printing yourself or a QR code that you can show at your local post office and they will print a return label for you.
For a pre-paid return label, contact us. State your name and order number and reason for return (helps Rob iron out any strap model issues).
When returned item has been inspected and deemed a manufacture defect and is not able to be repaired and replacement of same type is not available then a full refund will be issued.
Refunds can only be issued to original purchasers name and payment method. All original payment methods are eligible for warranty cover pertaining to defective items.
If you decide you would like a replacement then we will cover the postage cost back to you for the agreed replacement.
If purchased via a physical retail outlet then you must contact the place of purchase to access this warranty.
see ‘Returns‘ page for more information on how to return an unused, non defective item.
Return Mailing Address
Domestic
Leather Straps
Po Box 5383
Torquay QLD 4655
International
Leather Straps
Po Box 5383
Torquay QLD
Australia 4655
All items should be returned within the warranty period when making a claim under the above guarantee.
Customers: Please don’t be hesitant returning a strap that has a manufacturing fault.
You are our valued customer and we want to make sure that you are happy with your purchase.
It’s also good for us to check the returned item for any manufacturing problems that we may be able to rectify or even remove strap from our shop if problems with a particular strap model persist.
Please be aware that we are a small business and returned items hurt us a lot, mainly because we still pay all payment processing fees on refunds. Payment processing companies, credit card processors etc do not refund us the fee they charged us when an item is returned /refunded. Therefore, we reserve the right to refuse future purchases to a customer that continually abuses our return policy.
Rob – Shop Manager
Contact Us
Email: support @ leatherstraps.com.au